Tim Fagan
Knowledge & content operations leader
Hi, I'm Tim. I've built and governed the content platforms that keep organizations from drowning in their own information: taxonomy, standards, and the workflows people actually use to get information in the hands of those who need it. Now I'm doing the same work with AI, structuring knowledge bases AI systems can trust; proving it with regression tests, failure diagnosis, and the unglamorous checking that turns a demo into something that survives contact with real users.
Work
Below are some recent projects. Click a thumbnail for details.
Experience
Throughout my career, I've been a player-coach leading end-to-end content lifecycle operations and have partnered with C-level executives on business and communications strategy.
Corporate Comms Manager · The Hershey Company
Owned content strategy and governance for the CTO/CIO organization during a period of digital transformation, bringing structure and consistency to a fast-moving, matrixed environment.
Sr Mgr, Change & Knowledge Management · Comcast Business
Took full ownership of an enterprise knowledge platform serving 2M+ customers, turning a fragmented content operation into a scalable, governed system.
Manager, Knowledge Management · Comcast Business
Led the evaluation and redesign of the customer-facing knowledge platform, setting the foundation the next-generation system was built on.
Stack
Testimonials
"Tim is the person you go to when you need someone who is reliable, competent, and easy to work with. He consistently earned trust among executives and technical stakeholders alike by bringing clear judgment, strategic thinking, and a calm presence to complex situations. He sees around corners, finds solutions that elude others, and keeps the broader business strategy front and center."
Jessica Walter
Senior Director Analyst, Gartner
"Tim nimbly jumped into our team with adaptability and curiosity, offering his expertise on distilling complex ideas for employees. His willingness to collaborate, attention to detail, and skill in day-to-day project management made working with him a tremendous experience."
Ashleigh Pollart
Manager, Corporate Communications, The Hershey Company
"I consider myself fortunate to have worked under the guidance of Tim for over four years at Comcast Business. He was supportive, trustworthy, and exceptionally skilled at leading teams to success."
Andi Odjemski
Digital Marketing Professional, Comcast Business
Personal
Music — Rocket Horse & Hell Creek
On hiatus / constantly, slowly being unearthed
Two digital music projects utilizing FL Studio, EZDrummer, Kontakt, and instruments from Impact Soundworks.
Here's the Beef
Status: Ongoing (in spirit)
Burgers. Beer. The Burbs. Sometimes Buttermilk Fried Chicken. Started in 2009, revived in 2017, still technically active. The reviews of The Dandelion and Brittingham's are good entry points if you want the voice before committing to the archive.
hereisthebeef.wordpress.com →
Cycling
Three completed century rides (100 miles each), several more metric centuries and gravel rides. No current training block, just a desire to stay mobile and see nature.
Contact